STORE POLICY

Shipping & Delivery

Effective date: August 9, 2026. Shipping charges and eligibility are shown before payment. This policy covers online-store merchandise; cabinet packages, installation projects and freight orders may use a separate written proposal.

Where we ship

Standard online checkout is available for deliverable addresses in the contiguous United States. Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. boxes and international destinations require advance approval and a separate shipping quote. Regional-delivery and freight-only products may be limited to our service area in New Jersey, New York, Pennsylvania and Connecticut.

Processing and transit time

In-stock parcel orders normally require 1–3 business days for processing before shipment. Standard transit typically takes an additional 2–7 business days. Business days exclude weekends and federal holidays. Special-order, backordered, freight and regional-delivery products will receive a separate estimated schedule.

Shipping charges

For standard small-parcel orders below $150, shipping starts at $9.95 for the first unit plus $1.50 for each additional unit. Eligible standard orders of $150 or more receive free standard shipping. Medium items start at $18.95 plus $3.00 for each additional unit. Freight delivery starts at $149 and regional delivery starts at $99; the final amount is calculated from the items, quantity and ZIP code before payment.

Delivery estimates

Displayed dates and transit times are estimates, not guarantees. Carrier delays, severe weather, address problems, restricted access and events outside Lite Restoration’s control may affect delivery. We will provide tracking when available.

Address accuracy and failed delivery

The customer is responsible for entering a complete deliverable address and reviewing it before payment. Additional charges caused by an incorrect address, refused shipment, missed freight appointment, storage, re-delivery or address correction may be deducted from a refund or charged before re-delivery.

Inspection on delivery

Inspect all packages immediately and retain the packaging until the order is confirmed complete and undamaged. Report visible damage, missing parts or an incorrect item within 48 hours to quote@literestoration.com with the order number and photos. See our Return & Refund Policy for full instructions.

Large and freight deliveries

The customer must provide safe, accessible delivery conditions and an authorized adult to receive scheduled freight or regional deliveries. Standard freight pricing does not include installation, inside placement, stair carry, debris removal, permits or site modifications unless included in a separate written agreement.