STORE POLICY

Returns & Refunds

Effective date: August 9, 2026. This policy applies to products purchased through the Lite Restoration online store. It does not replace the terms of a separate cabinet installation, renovation or custom-project agreement.

30-day return window

Standard, non-custom products may be requested for return within 30 calendar days after confirmed delivery. A receipt or order number is required. The product must be unused, uninstalled, unaltered and complete in its original packaging, with all parts, hardware and instructions included.

Return authorization

Contact quote@literestoration.com or call/text (929) 525-0510 before sending anything back. Unauthorized returns may be refused. We will provide return instructions and the approved return location after reviewing the request.

Return shipping

Return instructions and the approved return location will be provided after authorization. Original shipping and delivery charges are non-refundable.

Damaged, defective or incorrect items

Inspect the shipment promptly. Visible shipping damage, missing parts or an incorrect item must be reported within 48 hours of delivery with the order number, packaging photos and clear photos of the product. When we confirm that an item arrived damaged, defective or incorrect, Lite Restoration will arrange an appropriate replacement, return or refund and will cover the approved return cost.

Items that cannot be returned

Custom-made, special-order, cut-to-size, modified, assembled or installed products are final sale unless defective or supplied incorrectly. Opened electrical components, clearance/final-sale merchandise, gift cards, services, labor, measurement fees and installation charges are also non-returnable once performed or used.

Refund timing

Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow 7–10 business days after inspection for processing; the card issuer may require additional time to post the credit. Items returned used, damaged, incomplete or without the approved authorization may receive a reduced refund or be refused.

Cancellations

Contact us immediately if you need to cancel. A standard-product order may be cancelled for a full refund before fulfillment begins. Once an order has shipped, the normal return terms apply. Custom or special-order work cannot be cancelled after materials have been ordered or fabrication has started.

This policy is displayed before purchase and is subject to applicable consumer-protection law. Nothing here limits rights that cannot legally be waived.